Orders are dispatched from Perth within 1–2 business days, and you'll get an email with tracking once yours ships. Within Australia, Standard takes 2–8 business days and Express takes 1–4. Regional and remote areas can take a little longer.

International delivery times depend on the destination, and estimates don't include time held in customs.

Within Australia, Standard is $9, free on orders over $150. Express is $14.99, free on orders over $250. International shipping is calculated at checkout.

Yes, with shipping calculated at checkout. Our prices don't include import duties, taxes or customs fees. Depending on where you live, your country may charge these when the parcel arrives, and they're paid by you. If a parcel is refused because import charges weren't paid, we'll refund the order minus shipping and any return costs.

Full details: shipping policy.

Pre-order items ship on or around the date shown on the product page. If your order has both in-stock and pre-order items, it all ships together when the pre-order item arrives. Want the in-stock pieces sooner? Place them as a separate order.

Change your mind before it ships? Email hello@ogging.co and we'll cancel it for store credit. Full details: cancellation policy.

Every order ships with tracking, sent to you by email when it leaves us. Carriers sometimes scan late, but if your tracking hasn't moved in 5 business days, email hello@ogging.co and we'll chase it.

Email hello@ogging.co with your order number and we'll make it right. Please double-check your address at checkout, as we can't redirect an order once it's dispatched.

Use Find my size on any product page. Enter your height, weight and how you like things to fit, and it recommends a size. It remembers your details, so quick add on the shop pages marks your size too.

You have 14 days from receiving your order to request a return. Items need to be unworn, with tags, in their original packaging, and you'll need your receipt or proof of purchase. Once your return arrives, you choose a refund to your original payment method or store credit for 110% of what you paid.

Sale items and gift cards can't be returned. Faulty, damaged or wrong items are always put right, with a refund if you'd prefer.

Full details: returns policy.

Email hello@ogging.co with your order number and the reason for the return. Once it's approved we'll send you the return instructions. Please wait for approval before sending anything back, as returns sent without it can't be accepted.

The quickest way to swap a size or colour is to return your item for store credit and place a new order. Credit comes at 110% of what you paid, so the extra 10% is yours.

If the return is due to a faulty item or an error on our end, we’ll cover the cost. Otherwise, return shipping is the responsibility of the customer.

Anyone, from beginner up. We’d love to support you from the very start of your running or triathlon journey.

Your coach gets to know your goals, current fitness and training routine. Whether you’re preparing for a triathlon, improving your running or just getting started, this is what your plan is built from.

You’ll talk through your past experience and any injuries or concerns, and set clear targets together. It’s also your chance to ask anything about how Ogging coaching works.

Yes. You can switch between running and triathlon coaching, and your coach will support you through the transition.

For feedback on how a session felt, use the post-activity comments in TrainingPeaks. For everything else, Pro and Premium athletes can message or call their coach on WhatsApp or mobile, and Core athletes can email.

The best way to find out is to try it. Core and Pro have no lock-in contracts.

Coaching is charged on the 1st of each month. Athletes who joined after 12 April 2026 are billed by card through Stripe. Athletes who joined before then stay on direct debit through GoCardless.

Need a different billing arrangement? Email accounts@ogging.co.

Yes, anytime. Your coaching continues until the end of the month you’ve paid for, and you won’t be charged after that. We don’t refund part months, but if something unexpected comes up, get in touch and we’ll see what we can do.

To cancel: if you joined after 12 April 2026, use the management link in your welcome email. If you joined before then, use our pause or cancel form.

Full details: coaching policy.

We’ll let you know straight away so you can update your payment details, and we’ll retry automatically within a few days. If it still doesn’t go through, your coaching may be paused until it does.

Update your payment details. Need help? Email accounts@ogging.co.

Yes. Pausing is free and works in full calendar months, from 1 to 3 months.

To pause: if you joined after 12 April 2026, use the management link in your welcome email. If you joined before then, use our pause or cancel form.

Full details: coaching policy.