We want to keep things simple, transparent, and fair for everyone in the Ogging community. Below is how billing, pauses, and cancellations work for all coaching memberships.

Payments

• Coaching fees are billed monthly in advance via Direct Debit through GoCardless.
  
• Your first payment is prorated from your start date to the end of that month.
  
• Thereafter, all coaching memberships are billed on the 1st of each month for the upcoming month of coaching.
  
• You’ll receive an email notification before each payment is processed.
  

Cancellations

• You can cancel your coaching at any time by completing the pause/cancel form.
  
• Your coaching will continue until the end of the month you’ve already paid for.
  
• No further payments will be charged after cancellation takes effect.
  
• Mid-month cancellations are not refunded or prorated, as coaching access and support are allocated on a monthly basis.
  

Notice Period

• To ensure smooth processing, cancellation or pause requests must be submitted at least 7 days before the next billing date (the 1st of the month).
  
• Requests received within the final 7 days of the month will take effect from the following billing cycle.
  

Pausing Your Membership

If you need a break from coaching due to injury, illness, travel, or recovery, you can pause your membership at no cost.

How pauses work:

• Pauses apply to full calendar months only.
  
• Pauses cannot be applied retroactively or partway through a billing month.
  
• Once a month has been billed, it cannot be paused, credited, or adjusted.
  
• During a paused month:
  - No coaching is delivered
  - No payment is charged
  
• Coaching automatically resumes on the agreed start date unless otherwise arranged.
  

Important:

We do not offer credits, partial refunds, or carry-forward adjustments for unused time within a billing month.

Race-Specific or Short-Term Coaching

Athletes preparing for a specific race or event should plan pauses or cancellations in advance of the billing date.

If your race falls early in a month and you no longer require coaching afterward:

• Please submit a pause or cancellation request at least 7 days before the next billing date.
  
• Requests made after a month has been billed will take effect from the following month.
  

To keep billing fair and consistent for all athletes, we do not offer pro-rata refunds or credits once a billing cycle has begun.

Failed Payments

• If a Direct Debit payment fails, our system will automatically retry.
  
• If payment cannot be processed, coaching access may be temporarily suspended until resolved.
  
• Please ensure your payment details remain up to date to avoid interruptions.
  

Contact

If you have any questions about your membership or need help managing your coaching, please contact:

accounts@ogging.co

Terms & Legal Notice

By signing up for an Ogging coaching membership, you agree to the terms outlined on this page.

• All memberships are billed monthly and continue until cancelled with appropriate notice.
  
• Coaching fees are non-refundable except where required by Australian Consumer Law.
  
• Ogging Pty Ltd reserves the right to update pricing, billing schedules, or policy terms with reasonable notice.