Cancellation policy

Pre-orders
Pre-order items ship on or around the estimated date shown on the product page. If you change your mind before your pre-order ships, email hello@ogging.co with your order number. We'll cancel it and issue store credit for the full amount you paid, to spend on anything in the store. We don't offer cash refunds for change-of-mind cancellations.

If we can't fill your order, or the estimated date moves significantly, we'll email you and you can choose a refund or store credit.

Once a pre-order has shipped, our Refund policy applies, the same as any other order.

Nothing in this policy limits your rights under the Australian Consumer Law, including a refund for faulty goods or goods we can't supply.

Coaching memberships
Coaching memberships are billed separately and aren't covered by this policy. See our Coaching policy for how billing, pauses and cancellations work.